Software Support
Leading-edge software requires top-notch support, and we’re ready to help whenever you need it. The Help Desk Team has over 130 years of experience in the industry helping customers get the most out of the software. We have set up a number of platforms available to meet your support needs. Call (866) 237-2878, email us at helpdesk@alpineitw.com, get your On-line Sitekeys: www.itwbcgsitekeys.com or check out our Help Center. We are passionate about ensuring our customers get the help they need in a timely manner. How can we help you today?
Announcements
- SQL Server 2016 End of Support
- BeyondTrust Remote Support
- Solutions Network Feedback
- Florida Building Code Residential, 8th Edition
- Do you have an idea for an article?
- Lastest Software Versions
Resources
Software Authorization
Install and Setup
- What files are needed for an Install?
- Installing the IntelliVIEW Prerequisites:
- Install guide for software version:
- How do I create a backup of my database?
- How do I backup individual inventory files?
- Antivirus file exclusions for IntelliVIEW
Most Common Support Questions
- Error: DoRules: unable to open Notes.txt
- Output Processor not showing truss Mark
- Truss Weight not on the Component Drawing
- Explanation for Drop Top Chord Difference on #1 Hip
- How do I add material to iSource?
- Recovering a Hidden Dialog Window
How to Handle Design Changes
- Changes for hip conditions:
- Tip for changing spacing on common truss conditions on layout:
- Change Elevation
- Building Dimensions Change
- Options for changing an Overhang
- How do I change truss spacing in iDesign?
Technical Issues
- iPanel Output Processor Error: Too few parameters expect 1.
- ITWStartup Error: This App has been Blocked for your Protection
- Trusses coming in as LVL?
- Object Reference Error when Using iTransmit Application
- Could not initialize CAD library Error
- String was not recognized as a valid DateTime Error
Tips & Tricks
- Transition Gable Lines not Appearing on Main Gable
- Tips for Recalcing Trusses
- Tips for Picking up Girder Loading:
- Compatible PDF file types for IntelliVIEW and STITCHER
- Wall Girder Loading
- How to have iDesign calculate the drop amount of a flat top chord in iDesign.
Adding Truss Conditions
iCommand
- Job items truss pictures
- Hangers not showing in iCommand
- 23.02 - iCommand "Skin" color has been updated.
- The Dock Manager is not yet initialized error.
- Print PDF Directly to Job Directory Folder Not Working
- How Do I Delete/Deactivate an Employee in iCommand?
iModel
- Adding Angled Walls
- Mathematical Operators:
- How to calculate prompt for bottom height
- View Truss with and without solid filled pieces.
- Solving Planes for Bay Windows
- Wall direction arrow
iDesign
Stitcher
- STITCHER Install
- Stitcher Utility is NOT installed! Error
- What are the OpenGLex opener stitcher requirements.
- Stitcher: Error invoking stitcher.
- Stitcher-Import PDF prompting for a password.
- Stitcher exports to IntelliVIEW crash the software.
Transmit
- iTransmit Setup
- Error Message: Please set user ID in configuration.
- Error Message: No Trusses Selected For Transmit
- Error: No job rows exported, job not sent.
- Transmitting using your Own Internet Service Provider (ISP)
- How to to manually send in drawings.
NanoCad Help
- NanoCAD Toolbar View
- How to Install NanoCAD From an Independent Install File
- NanoCAD 20: How to load a pdf into iModel as a DXF or DWG.
- Nanocad border is not pulling in current information into title block.
- Steps to setup plotting to NanoCAD.
- What is NanoCAD?
eShop
VisionREZ Help
- VisionREZ for Revit End of Support Announcement
- Unable to Frame walls
- The System Cannot Open the Device or File Specified Install issue
- Tool Palette Customization
- Override Pitch Causes my Ridge Line to Move
- Toggle the Ortho ON or OFF