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  1. Alpine
  2. Software Support

Software Support

Leading-edge software requires top-notch support, and we’re ready to help whenever you need it. The Help Desk Team has over 50 years of experience in the industry helping customers get the most out of the software. We have set up a number of platforms available to meet your support needs. Call (866) 237-2878, email us at helpdesk@alpineitw.com, get your On-line Sitekeys: www.itwbcgsitekeys.com or check out our Help Center. We are passionate about ensuring our customers get the help they need in a timely manner. How can we help you today?

Tips & Tricks

  • Changes made to loading will not hold:
  • Calculate Dimensions
  • What is a ZIP file?
  • Copy Layout to a different Layer:
  • Importing DWG/DXF files
  • How to add equal panels or equal webs using the "Add Equal Panels" feature.
See all 10 articles

Known Issues

  • Alpine Server Plugin has stopped running
  • iModel opens and then crashes

Errors

  • Root Element Missing Error

Access Errors

  • Microsoft Access Run-Time -Can't Print Reports

VisionREZ

  • Unable to Frame walls
  • Tool Palette Customization
  • Override Pitch Causes my Ridge Line to Move
  • Toggle the Ortho ON or OFF
  • Area tool does not work
  • No function definition; "Error bad argument type. StringP nil"
See all 43 articles
Alpine