Software Support
Leading-edge software requires top-notch support, and we’re ready to help whenever you need it. The Help Desk Team has over 130 years of experience in the industry helping customers get the most out of the software. We have set up a number of platforms available to meet your support needs. Call (866) 237-2878, email us at helpdesk@alpineitw.com, get your On-line Sitekeys: www.itwbcgsitekeys.com or check out our Help Center. We are passionate about ensuring our customers get the help they need in a timely manner. How can we help you today?
Announcements
- End of Support Notification: HomeBASE
- Lastest Software Versions
- BeyondTrust Remote Support
- SQL Server 2016 End of Support
- Solutions Network Feedback
- Do you have an idea for an article?
Resources
Alpine Academy
- Registering for Alpine Academy
- Resetting Your Alpine Academy Password
- Which Course Should I Start With on Alpine Academy?
- AlpineAcademyITW.com
- How Do I Find My Customer ID Number?
- Regional Classes
Software Authorization
- Trial QLM License Key Request Process
- IntelliView Suite's New Software Licensing System
- How to turn on QLM Licensing:
- How to turn off QLM Licensing:
- How to release a QLM key
- Site Keys: How do I authorize Alpine software?
Install and Setup
- What files are needed for an Install?
- Installing the IntelliVIEW Prerequisites:
- Install guide for software version:
- How do I create a backup of my database?
- How do I backup individual inventory files?
- Antivirus file exclusions for IntelliVIEW
Most Common Support Questions
- Troubleshooting Grayed-Out Depth Box When Adding Floor Trusses
- Error: DoRules: unable to open Notes.txt
- Output Processor not showing truss Mark
- Truss Weight not on the Component Drawing
- Explanation for Drop Top Chord Difference on #1 Hip
- How do I add material to iSource?
How to Handle Design Changes
- Floor Truss Strongbacks
- Changes for hip conditions:
- Tip for changing spacing on common truss conditions on layout:
- Change Elevation
- Building Dimensions Change
- Options for changing an Overhang
Technical Issues
- Error Message: Microsoft Jet database engine cannot find the input table or query ‘LumberBow_Imperial’.
- iPanel Output Processor Error: Too few parameters expect 1.
- ITWStartup Error: This App has been Blocked for your Protection
- Trusses coming in as LVL?
- Object Reference Error when Using iTransmit Application
- Could not initialize CAD library Error
Tips & Tricks
- How to Export Lumber Inventory Data to Excel
- How to Stretch a Chase in iModel
- Converting walls from metric to Feet
- How to Hide Dimensions or Labels for 3D Openings
- Continuous Bearing Input
- How to Display On-Center (O.C.) Spacing Instead of Actual Dimensions in Truss Layouts
Adding Truss Conditions
iCommand
- Copy/Import Error: Process cannot access the file
- Changing Active/Default Production Group
- Job items truss pictures
- Hangers not showing in iCommand
- 23.02 - iCommand "Skin" color has been updated.
- The Dock Manager is not yet initialized error.
iModel
- Combine Trusses on different layers new functionality
- Adding Angled Walls
- Mathematical Operators:
- How to calculate prompt for bottom height
- View Truss with and without solid filled pieces.
- Solving Planes for Bay Windows
iDesign
- Flat Scissor Bottom Chord Peak
- Unbalanced Load Note – Removed in Version 25.02.1
- How to stack chords in iDesign
- Error: Lumber value note is incorrect
- How to Save Plates in iDesign.
- How to add equal panels or equal webs using the "Add Equal Panels" feature.
Engineering
Stitcher
- STITCHER Install
- Stitcher Utility is NOT installed! Error
- What are the OpenGLex opener stitcher requirements.
- Stitcher: Error invoking stitcher.
- Stitcher-Import PDF prompting for a password.
- Stitcher exports to IntelliVIEW crash the software.
Transmit
- iTransmit Install
- Error Message: Please set user ID in configuration.
- Error Message: No Trusses Selected For Transmit
- Error: No job rows exported, job not sent.
- Transmitting using your Own Internet Service Provider (ISP)
- How to manually send in drawings.
NanoCad Help
- NanoCAD Toolbar View
- How to Install NanoCAD From an Independent Install File
- NanoCAD 20: How to load a pdf into iModel as a DXF or DWG.
- Nanocad border is not pulling in current information into title block.
- Steps to setup plotting to NanoCAD.
- What is NanoCAD?
eShop
VisionREZ Help
- VisionREZ for Revit End of Support Announcement
- Unable to Frame walls
- The System Cannot Open the Device or File Specified Install issue
- Tool Palette Customization
- Override Pitch Causes my Ridge Line to Move
- Toggle the Ortho ON or OFF