Software Support
Leading-edge software requires top-notch support, and we’re ready to help whenever you need it. The Help Desk Team has over 50 years of experience in the industry helping customers get the most out of the software. We have set up a number of platforms available to meet your support needs. Call (866) 237-2878, email us at helpdesk@alpineitw.com, get your On-line Sitekeys: www.itwbcgsitekeys.com or check out our Help Center. We are passionate about ensuring our customers get the help they need in a timely manner. How can we help you today?
Announcements
Resources
Installs
Software Authorization
- How to turn off QLM Licensing:
- How to turn on QLM Licensing:
- Site Keys: How do I authorize Alpine software?
- Error Message: Warning: Please contact ITWBCG to have your program re-authorized.
- Error Message: Invalid site key. Please check that the site key you entered is correct. (-2) Site Key Not Valid –Possible Mistype.
20 Most Common Support Questions
- Trusses are coming in with 4X2 material.
- Trusses are disappearing on layout.
- How do I add notes the list in Add Note?
- Plate Plots are not showing all joints.
- How to get QC Joint Details Printed
- Software is using the same plate on all joints after making a change to plating in iSource.
Tips & Tricks
- Use Enhanced Information Screen
- Fix dialog window that is off the screen
- Changes made to loading will not hold:
- Calculate Dimensions
- What is a ZIP file?
- Copy Layout to a different Layer:
iCommand
Transmit
Known Issues
Errors
Output
Access Errors
NanoCad
VisionREZ
- VisionREZ for Revit End of Support Announcement
- Unable to Frame walls
- The System Cannot Open the Device or File Specified Install issue
- Tool Palette Customization
- Override Pitch Causes my Ridge Line to Move
- Toggle the Ortho ON or OFF