Copy/Import Error: Process cannot access the file

When attempting to copy a job, you may see the error message below if one or more files in the job folder are currently open. For example, this can happen if a PDF is open while you try to export or copy the job.

Error message:

From “Quote” to “Order”: The process cannot access the file <directory path>.pdf because it is being used by another process. Please contact your computer support department or the Alpine Help Desk at [phone].

Cause

This error occurs when one or more associated files (such as PDF, DWG, or DWF files) are open and in use by another application.

Resolution

1. Open the job folder you are attempting to copy.
2. Identify any files that may be open (PDF, DWG, DWF, etc.).
3. Close all open files related to the job.
4. Retry the copy or export action.

Need Help? 
If you have any questions or need further assistance, feel free to reach out.

 
Alpine Helpdesk 
Live Support: 866.237.2878 | Support Email: [e-mail] 
Resources: Solutions Network| Alpine Academy | Help Documentation