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  1. Solutions Network
  2. Software Support
  3. Most Common Support Questions

Most Common Support Questions

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Here you will find answers to the most common questions the support team is asked.

  • Add Auto reactions to layout
  • Auto Save Drawing
  • Why are my plates all much larger then needed?
  • How to send 3D Layouts in iModel
  • How to remove plane labels off layout.
  • How do I add material to iSource?
  • How do I add a new user to our database?
  • Error Message: Current Job is packed.
  • What files do I need to copy for Output Processor settings?
  • Can I combine/merge multiple layouts into one layout?
  • How to create a raked wall
  • How to manually import a job to iCommand
  • iModel will not launch from iCommand
  • Save truss dialog window does not appear after fast tracking a truss?
  • How do I export a job without pricing?
  • How to create a Radius or Bow String truss
  • Recovering a Hidden Dialog Window
  • How to manually add purlin frames.
  • How do I add Camber to my trusses?
  • How to convert older layout files.
  • Trusses are no longer being priced until I drop on bidding?
  • Restoring missing tabs in iSource
  • How do I get my logo on layout to print in color?
  • How do I show girder connection loads?
  • Contact information on customer screen not showing a space to enter information
  • Why do some of my plates have blue circles on them?
  • How do I load a custom iCommand screen file?
  • Trusslist is blank
  • Plate Position Labels
  • How to calculate the square footage of an area.
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