Most Common Support Questions
Here you will find answers to the most common questions the support team is asked.
- How do I add material to iSource?
- Recovering a Hidden Dialog Window
- Error Message: Current Job is packed.
- How do I add a new user to our database?
- How to manually import a job to iCommand
- How to create a raked wall
- Can I combine/merge multiple layouts into one layout?
- Adjusting Dimension Format
- How to create a Radius or Bow String truss
- Error locating plate in master plate inventory file.
- Add Auto reactions to layout
- Auto Save Drawing
- Why are my plates all much larger then needed?
- How to send 3D Layouts in iModel
- How to remove plane labels off layout.
- What files do I need to copy for Output Processor settings?
- iModel will not launch from iCommand
- Save truss dialog window does not appear after fast tracking a truss?
- How do I export a job without pricing?
- How to manually add purlin frames.
- How do I add Camber to my trusses?
- How to convert older layout files.
- Trusses are no longer being priced until I drop on bidding?
- Restoring missing tabs in iSource
- How do I get my logo on layout to print in color?
- How do I show girder connection loads?
- Contact information on customer screen not showing a space to enter information
- Why do some of my plates have blue circles on them?
- How do I load a custom iCommand screen file?
- Trusslist is blank