Most Common Support Questions
Here you will find answers to the most common questions the support team is asked.
- How do I show girder connection loads?
- Contact information on customer screen not showing a space to enter information
- Why do some of my plates have blue circles on them?
- How do I load a custom iCommand screen file?
- Trusslist is blank
- Plate Position Labels
- How to calculate the square footage of an area.
- How to find the Roof Plane Sheathing Area
- Error Message: Database or project contains a missing or broken reference to the file MSCAL.OCX.
- Using Confirm Layout
- How to edit the auto number mask when it is no longer following sequence
- How do I add job information on layout output?
- Enhanced Virtual 3D will not open
- Trusses are Disappearing on Layout
- How do I add notes the list in Add Note?
- How to get QC Joint Details Printed
- Software is using the same plate on all joints after making a change to plating in iSource.
- How can I batch multiple jobs together?
- Trusses with a CS mark will not print from output processor
- How do I change the spacing on a Girder Truss?
- I am missing my Loading List, how do I get it back?
- Where do I change the Max Truss Height setting?
- How can I get the square footage of sheathing from layout?
- How do you replace two plates for one plate?
- How do I add a column for truss span to the Job Items Grid?
- How to Generate QC Details
- Root Element Missing Error
- Microsoft Access Run-Time -Can't Print Reports
- How do I lookup the history of field changes in iCommand?
- How to reset iDesigns Save Truss dialog window