Cause:
This error occurs when the Site Key entered does not match the expected Site Code.
Displayed Message:
Invalid site key. Please check that the site key you entered is correct. (-2) Site Key Not Valid – Possible Mistype.
Resolution Steps:
- Verify the Site Key you entered.
- Ensure it matches the correct Site Code provided.
- Once the correct key is entered, the error will be resolved.
Helpful Tips:
- Case Insensitivity: Site Keys and Site Codes are not case sensitive. You may use uppercase or lowercase letters.
- No Spaces: Do not include spaces before, within, or after the code.
- Character Confusion: Be careful with similar-looking characters. For example, what appears to be the letter “O” may actually be the number “0” (zero).
Need Help?
If you have any questions or need further assistance, feel free to reach out.
Alpine Helpdesk
Live Support: 866.237.2878 | Support Email: helpdesk@alpineitw.com
Resources: Solutions Network| Alpine Academy | Help Documentation