Laura Wiechert
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Failure Summary Excessive Relative Deflection
You may get the following error message if your truss has excessive relative deflection. Failure Summary: The truss has the following engineering problems. Excessive Relative Deflection The setting...
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Structural gable webs overstressed due to bracing failure 999.0
If you run into an issue where the wedding is failing on a structural gable it may be due to the bracing. Switching the bracing to CLBs(1 or 2) and re-running may resolve the issue.
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Meet the Helpdesk team:
Alpine’s industry leading-edge software requires top-notch support, and we are ready to assist whenever you need it! Alpine’s Help Desk Team has over 95 years of experience in the industry and they...
How do I export a job without pricing?
To export a job without the pricing you can just manually zip up the job folder through windows explorer and send your customer the Zip file. When a job is manually zipped using this method it does...
iCommand fields will not hold resizing
Sometimes with the Job Explorer open in the fields to the right of iCommand will have to shirk to display all data. You can adjust\resize the fields in Tools\Customize\Screen Customization. If y...
VIEW has not detected any chord usage associated with the current lumber file.
When launching iModel you may get the following error message if your pathing is incorrect for your install location. To verify your pathing go to Tools\User Preferences: Take a look at the Appl...
What Files/Settings do I copy to setup my new PC?
When setting up a new PC you may choose to copy files from another PC. Here are a list of files you may want to copy and the function they hold: iCommand Screen Customization:AppData Folder USR...
Error: Security initialization failed (-1) license tag not file not found
This error is due to permissions. To resolve the Helpdesk Team can help you allow permissions in the registry to the HKEY_LOCAL_MACHINE\Software\Wow6432Node\Alpine folder. Helpdesk: 866.237.2878...
How do I add Camber to my trusses?
From Settings\Job Settings\Cutting look for the Camber Trusses check box. Here you can choose your options for Camber. -The spans you would like cambered-The chords to camber -The truss types to...
How to convert older layout files.
When attempting to open an older layout file in a newer version you may get the following error message:The iModel layout you are attempting to load was created in a version prior to 6.4 and is n...