Error Message: Invalid site key. Please check that the site key you entered is correct. (-2) Site Key Not Valid –Possible Mistype.

If the Site Key you have entered does not match the Site Code you will get the following error message: Invalid site key. Please check that the site key you entered is correct. (-2) Site Key Not Valid –Possible Mistype.

To fix this issue just make sure that the site key given/typed in is correct. When the correct Code is entered the error will go away.

Tips:

Site Key’s and Site Code’s are NOT case sensitive so you may use upper or lower case letters.
No spaces are needed in the codes.
It may look like a “O” but it is really a “Zero”.

The Help Desk Team
Email: [e-mail]
Phone: [phone]